Confirm what “covered” means
Ask the manufacturer or claim-handling provider to confirm the exact model and serial number, installation and registration records, applicable warranty, claim status, and approved part. Request an itemized repair price separating the covered part from diagnostics, labor, refrigerant, shipping, and other charges as applicable.
The FTC advises checking what a written warranty covers and how to obtain repairs. Use the actual equipment terms and claim confirmation to establish your out-of-pocket cost. FTC warranty guidance.
Ask for the part number and a current availability estimate from the actual supply path. Clarify whether that date is confirmed or only estimated, when it will be checked again, and what options exist if it changes. Do not treat an unverified online stock listing as a promised repair date.
Compare the two finished outcomes
We would request a replacement proposal with the exact model or matched combination, installation work, disposal, startup checks, permits where applicable, and written parts and labor terms. Ask whether replacing only the indoor head is an approved match with the existing outdoor unit. Do not assume a new head of similar size will be compatible.
Have the technician describe the condition of the rest of the system and any documented unresolved problem. Compare the repair cost and supported remaining condition with the replacement's full cost and relevant benefits. Age alone does not establish that the existing equipment is finished, and a warranty headline does not prove the replacement will avoid future costs.
Make the wait workable
If losing this head leaves a necessary room too hot or cold, tell the provider who uses the room and what other functioning equipment you have. Ask for an interim plan suited to the home. Consider another safe room or temporary accommodation if reliable comfort cannot be maintained. Do not run a known faulty unit to bridge a delay.
Your next step: Obtain the confirmed coverage, itemized repair cost, current part-status evidence, and complete replacement bid. Choose the option that fits both the documented equipment condition and your household's ability to wait.