Gather useful observations
Photograph the outlet, nearby ground, and its location relative to the house. Note whether discharge happens only during cooling, after cooling stops, during rain, or continuously. Record whether the ground dries between runs and whether water pools against the building.
Do not cap the pipe, raise it, add a hose, or connect it to another drain before its purpose is confirmed. What looks like a harmless outlet may have a different role, and changing it can affect drainage.
Look for indoor water, reduced cooling, or owner-visible ice. Those symptoms need an HVAC check rather than a landscaping-only explanation.
Separate normal water from poor discharge
If the provider confirms this is normal condensate discharge, the amount can change with operating time and moisture in the indoor air. That confirmation still does not establish that the outlet location is acceptable.
Ask the HVAC provider whether the drain route and termination meet the installation requirements and applicable local rules. Ask whether an alteration is needed to the equipment's drainage arrangement.
If water is pooling against the foundation or contributing to persistent dampness, have the site drainage assessed by the appropriate contractor. Soil, grading, downspout discharge, and other water sources may affect the answer. An HVAC inspection cannot establish the condition of the foundation from a puddle.
If the outlet is an overflow or secondary drain, ask what its discharge means for your particular system. Do not assume water there is routine until its function is confirmed.
Choose the fix that addresses the actual source
The next step is to send the outlet photos and timing notes to the service provider and ask for identification of the drain. Once its purpose and operation are clear, get the drainage recommendation in writing and confirm which trade will perform it.
If there is active water damage indoors, turn cooling off and seek prompt service. Otherwise, identification comes first. Moving an unknown outlet could exchange an outdoor puddle for a hidden indoor leak.